University of Sydney Union

Our Solution

Our solution

To deliver a customised experience for USU members on a mobile app interface that enables students to get the most out of their university experience.

Key performance indicators

Our Strategy

The strategy for USU was to leverage advancing data-driven techniques – such as personalised content and localised experience – and deliver a student experience driven by data insights and contemporary user experience. 

Through working with our clients, we craft strategies that place the customer at the heart of operations, leveraging best-of-breed technologies and industry practices.

How can we help

We specialise in guiding our clients through comprehensive CX transformations that drive customer loyalty, advocacy, and business growth.

Our Capabilities

We specialise in a wide range of CX Transformation services, including but not limited to:

Check out some of our solutions

We combine creativity, data, media and technology
to revolutionise how brands inspire the world.

News & Insights

We like to share our thoughts and insights on topics that inspire us. 

CX Transformation

From crafting personalised email campaigns to mapping out dynamic customer journeys, we design tailored automation strategies to boost efficiency and customer engagement.

We help you to automate your marketing efforts, ensuring timely and tailored interactions with each of your audience segments. Some of the ways we do this are:

We specialise in a wide range of marketing automation services, including but not limited to:

We combine creativity, data, media and technology
to revolutionise how brands connect with the world.

We like to share our thoughts and insights on topics that inspire us.

Marketing Automation

We integrate online and offline strategies to create a cohesive retail environment that delights customers at every touchpoint.

We specialise in seamlessly integrating your online and offline channels, providing customers with a unified shopping experience that boosts satisfaction and drives sales across all touchpoints.

We specialise in a wide range of omnichannel ecommerce services, including but not limited to:

We combine creativity, data, media and technology to revolutionise how brands connect with the world.

Omnichannel Ecommerce

Similar Projects

We combine creativity, data, media and technology to revolutionise how brands inspire the world. View similar projects:

USU  became one of our most compelling arguments for a headless framework to date. The reason headless formed the basis of the strategic proposal is that, in headless architecture, the front-end is decoupled from any platform and provides more flexibility to control how content is displayed to the user.

The integration of BigCommerce, WordPress, and Contentful CMS platforms ensures seamless content curation and ecommerce functionality. Ortto's hyper-personalisation and Algolia's advanced search capabilities have greatly enriched user interactions. With Stripe, subscription payments are now secure and efficient, completing this transformative digital journey.

Through a comprehensive digital overhaul, the University of Sydney Union now boasts a high-speed, user-friendly experience with JAMM.™ Headless Frontend Accelerator. 